Frequently Asked Questions

Can I purchase the Professional Use Masks if I don't have an ABN/business?

Unfortunately we only sell our Jelly and Rubber Face Masks to Panemorfi Members, our new Skin Care range is accessible to registered business' and the general public!! *jumping in excitement*

 

We are now selling to Hair and Beauty Suppliers!! Email sales@panemorfi.shop for more info on wholesaling our products.

Why didn't I get a confirmation email of my order straight away?

When completing your transaction via PayPal it can take upto 24 hours to be approved and sent to us to process! All this is done to keep your transaction secure so that you aren't sending your money to the wrong person.

Just send us through a screen shot of your order to sales@panemorfi.shop and we'll process your order right away!

Happy shopping!

How do I dispose of the Jelly Mask?

The mask starts off as a liquid and eventually hardens up, so we don't want you to clog up your drains, please dispose of the product in the bin and wipe down your bowl with a moist paper towel before washing!

Where can I get updates on PANEMORFI products?

Panemorfi uses Instagram and Facebook! Give us a follow to stay updated with our newest releases!

What does PANEMORFI mean?

The word 'panemorfi' comes from the Greek language, it means beautiful!

What should I do before I apply the mask on mine or my clients face?

The skin should be cleansed and exfoliated before applying the mask. It is your personal choice on whether to use before or after peels, extractions and/or other treatments.

Panemorfi tip: these masks are great for soothing and reducing inflammation, use after a peel and see the magic happen! (Better results when pores are opened)

How many jelly masks does the 500g jar make?

Our 500g containers makes up to 20-25 Jelly Face Masks!

How long does it take to ship?

Each order will be processed and sent within 24 hours of purchasing your products. We use Australia Post as our main courier, so your parcel will USUALLY take 3-5 business days for standard shipping and 1-3 business days with express post!


But unfortunately we can't control everything and by everything we mean Aus Post. So if there are any delays we apologise in advance :)

Can I consume the mask?

As DELICIOUS as our masks look and smell, you can't eat them!

What is your return policy for sale items?

Check out our Return Policy at the bottom of our home page!

How can I become a Panemorfi Member?

To become a Panemorfi Site Member, you have to have a registered business and supply us with an ABN. Once you sign up we will have a look at your request and approve if we see that you have a valid ABN!